GTC

GENERAL TERMS AND CONDITIONS

"KELET-REST" Ltd.

effective:

Table of Contents:

Service Provider's details
General rules
Contracting party
Conclusion of the Contract, method of reservation, modification, notification obligation
Cancellation conditions
Prices
Payment conditions
Steps of online room reservation and online payment
Method and conditions of using the service
Pets
Refusal to fulfill the contract, termination of the service obligation
Guest's illness, death
Rights of the Contracting Party
Obligations of the Contracting Party
Liability of the Contracting Party for damages
Service Provider's rights
Service Provider's liability for damages
Confidentiality
Law applicable to the legal relationship of the parties, court of jurisdiction
Service Provider details

Company name: "KELET-REST" Limited Liability Company

Abbreviated name: "KELET-REST" Ltd.

Registered office: 4400 Nyíregyháza, Sóstói u. 70.

Phone: +36 42 200 045

Tax number: 12832277-2-15 (EU VAT Nr. 12832277)

Company registration number: 15-09-067593 (REG Nr. 15-09-067593)

NTAK number: SZ19000646

General rules

2.1. These “General Terms and Conditions” (hereinafter: GTC) regulate the conditions related to the use of the Service Provider’s accommodations and the services offered there.

2.2. The Service Provider may conclude a separate agreement in connection with the services it offers, the special provisions of which may differ from these provisions.

2.3. The Service Provider is entitled to amend these GTC. The provisions of the amended GTC shall apply to the requests for quotations sent by the Service Provider after the amendment enters into force, as well as to the contracts concluded on their basis.

Contracting Party

3.1. The contracting party is a natural person or legal entity or other organization ordering and/or using the services of the Service Provider. A contracting party is also a natural person who actually uses the service of the service provider. The person ordering and/or using the service is hereinafter collectively referred to as: Guest. The Service Provider and the Guest – if the conditions are met – become contracting parties – hereinafter collectively referred to as: contracting parties.

Formation of the Contract, method of reservation, amendment, notification obligation

4.1. The Service Provider sends an offer in response to the Guest’s request for quotation sent verbally or in writing – by telephone, online, e-mail. If no specific written order accepting the Service Provider's offer is received within 48 hours of sending the offer, the Service Provider's offer will be terminated.

4.2. The contract is concluded with the written confirmation of the Guest's reservation submitted in writing, online, or by sending an e-mail by the Service Provider, and thus qualifies as a written contract.

4.3. A verbal reservation, agreement, modification, or verbal confirmation thereof by the Service Provider does not constitute a contract or contract modification, only if it is confirmed in writing by all parties.

4.4. In the case of an order submitted by the Guest personally to the Service Provider, the Guest signs the printed order form for the service ordered on the spot. Confirmation from the Service Provider is made by signing the order form by the employee working at the Service Provider's reception, which qualifies as a written contract.

4.5. The contract for the use of accommodation services is always valid for a specified period of time.

4.6. If the Guest leaves the room permanently before the expiry of the period specified in the contract concluded between the Parties, the Service Provider is entitled to the full consideration for the service ordered by the Guest, as stipulated in the contract concluded between the Parties, regardless of whether the Guest did not use it in part.

4.7. According to point 4.6., the Service Provider is entitled to resell the room that becomes vacant before the expiry date.

4.8. The prior written consent of the Service Provider is required for the extension of the use of accommodation services initiated by the Guest. In this case, the Service Provider may stipulate the reimbursement of the fee for the service already performed as a condition for the extension.

4.9. A written agreement signed by the Parties is required for the amendment and/or supplementation of the contract.

4.10.The parties may deviate from the provisions of this contract by ad hoc agreement, in which case the legal relationship between the parties shall be determined by the provisions of the ad hoc agreement.

Cancellation conditions

5.1 The Guest has the right to cancel the accommodation service without penalty until the written confirmation sent by the Service Provider is sent.

5.2. The cancellation conditions are different in the case of the so-called individual reservation, which includes up to 10 natural persons, and in the case of group reservations, which are valid in the case of reservations by or for natural persons exceeding 10 people. Separate, different provisions apply to the cancellation conditions in the case of special periods and in the case of the non-refundable price category. (see. 5.4, 5.7, 5.8)

5.3. Cancellation conditions in the case of individual reservations in non-special periods:

5.3.1. After sending the written confirmation from the Service Provider, the Guest is entitled to cancel his reservation without penalty until 2 p.m. on the day before the arrival date in the case of reservations not exceeding 10 people.

5.3.2. After sending the written confirmation of the Service Provider, the Guest may modify or cancel the reservation within 24 hours prior to the arrival date, in the case of a reservation not exceeding 10 people, against payment of a penalty equal to the full price of the services included in the reservation, i.e. 100% of the price. If the modification is exclusively aimed at the use of additional service(s) beyond the services included in the Service Provider's confirmation, the Guest is not obliged to pay a penalty, in which case the parties may agree in writing on the provision of the additional requested service(s).

5.4. Cancellation conditions during peak periods, holidays, and in the case of individual reservations in the non-refundable price category:

5.4.1. After sending the written confirmation of the Service Provider, the Guest may modify or cancel the reservation without penalty up to the 8th day prior to the arrival date in the case of a reservation not exceeding 10 people.

5.4.2. After sending the written confirmation of the Service Provider, the Guest may modify or cancel the reservation within the 7th day prior to the arrival date in the case of a reservation not exceeding 10 people, or within 7 days, against payment of a penalty equal to the full consideration of the services included in the reservation, i.e. 100% of their consideration. If the modification is exclusively aimed at the use of additional service(s) beyond the services included in the Service Provider's confirmation, the Guest is not obliged to pay a penalty, in which case the parties may agree in writing on the provision of the additional requested service(s).

5.5. Cancellation conditions for group bookings (including peak periods):

5.5.1. The Guest may not cancel reservations for groups exceeding 10 people without penalty after receiving written confirmation from the Service Provider.

5.5.2. The Guest may modify or cancel reservations for groups exceeding 10 people up to the 45th day prior to the arrival date against payment of a penalty equal to 25% of the total value of all services ordered and confirmed by the Service Provider (number of rooms, room and technology rental fee, catering – e.g. meals, coffee breaks – and other ordered services).

5.5.3. Reservations for groups exceeding 10 people may be modified or cancelled by the Guest up to 30 days prior to the arrival date, subject to a penalty of 50% of the total value of all services ordered and confirmed by the Service Provider (number of rooms, room and technology rental fee, catering – e.g. meals, coffee breaks – and other ordered services).

5.5.4. Reservations for groups exceeding 10 people, as well as conferences and events, may be modified or cancelled by the Guest up to 15 days prior to the arrival date, subject to a penalty of 100% of the total value of all services ordered and confirmed by the Service Provider (number of rooms, room and technology rental fee, catering – e.g. meals, coffee breaks – and other ordered services).

5.5.5. If the reservation modification by the Guest is exclusively aimed at the use of additional service(s) beyond the services included in the Service Provider's confirmation, the Guest is not obliged to pay a penalty, in which case the parties may agree in writing on the provision of the additional requested service(s).

5.6. If the Guest pays an advance to the Service Provider at the time of booking or thereafter - based on the agreement of the parties - but does not use the service included in the reservation and confirmed by the Service Provider in part or in full and/or cancels it in part or in full, the Service Provider is entitled to the full amount of the advance paid, in which case the Service Provider is entitled to the difference between the consideration for the services used by the Guest and the advance as compensation.

5.7. The Service Provider is entitled to the penalties set out in points 5.4. and 5.5. above, on the advance provided by the Guest or on any payment made by the Guest.

to be applied and offset against it.

5.8. In the event of the Guest's absence (No Show), the Service Provider is entitled to a penalty of 100% of the value of the services included in the reservation.

5.9. Priority periods:

March 15

Easter

May 1

Pentecost

August 20

October 23

November 1

December 24 - January 01

The exact dates of the priority periods are indicated on the website www.sostopark.hu. If there is a discrepancy between the data in this section and the data on the website above, the data on the website shall prevail.

5.10. The non-refundable price categories are announced on the website of the Service Provider www.sostopark.hu. The cancellation of a group booking in the non-refundable price category is governed by the rules for cancelling an individual booking in the non-refundable price category.

5.11. The Guest acknowledges and accepts that the Service Provider is entitled to cancel the ordered services – free of any further consequences other than the refund of the advance payment – ​​if it is unable to perform the services due to an unforeseeable, unavoidable circumstance (hereinafter: “Force Majeure”) beyond its control and attributable to such circumstances. In the event of force majeure, the Service Provider is obliged to refund the advance payment of the service fee, but it cannot be obliged to pay compensation due to non-performance due to force majeure.

5.12. Any cancellation detailed in point 5 must reach the Service Provider by 2 p.m.; cancellations received after this time will be considered received the following day and will be subject to the cancellation conditions and legal consequences applicable to cancellations.

Prices

6.1. The current room prices and other service prices are posted on the hotel website. If there is a discrepancy between the data of the individual sources recording the prices of services, the prices on the website shall prevail.

6.2. The Service Provider is free to change its advertised prices without prior notice.

6.3. When announcing the prices, the Service Provider indicates the tax content (VAT) of the prices valid at the time of the offer, regulated by law. The Service Provider shall pass on any additional charges due to changes in the effective tax law (VAT) to the Contracting Party – with prior notice.

6.4. Current discounts, promotions and other offers are announced on the website www.sostopark.hu.

6.5. The Service Provider does not publish event and conference prices publicly, but only sends them to the Guest or the Organizer upon specific request for a quote.

Payment terms

7.1. The Service Provider may claim the consideration for its services provided to the Contracting Party before using the service, by requesting a bank card/credit card (hereinafter: Bank Card) guarantee and/or deposit, during which the full consideration for the ordered and confirmed service or a part thereof - according to the service provider's decision - is blocked on the bank card, and regardless of this, the Service Provider is entitled to request payment of the full consideration for the service before using the service.

7.2. The Service Provider shall claim the consideration for the services provided to the contracting party no later than after use, before departure from the hotel, but only within the framework of an individual agreement and based on an individual agreement, post-payment is also possible, which the Service Provider may link to the provision of an advance payment – ​​as specified in the individual agreement. In the case of post-payment, the payment deadline may be a maximum of 30 days.

7.3. The Contracting Party may settle its invoice in cash in the following currency: forint.

7.4. The Guest is entitled to pay the consideration for the service with the SZÉP card indicated by the Service Provider on the website.

7.5. The invoice will be issued in forint in accordance with Hungarian tax regulations. If the price of the services has been determined in foreign currency, it will be converted into forint on the day of the Guest’s arrival based on the daily exchange rate on the official website of the MNB.

Steps and conditions for online room booking and online payment

8.1. After listing the offers on the website www.sostopark.hu, the appropriate offer must be selected by clicking the BOOKING button. If you select Interest, online payment cannot be initiated.

8.2. When booking a room, the following data must be provided:

a., the last name and first name of the booker

b., e-mail address

c., telephone number twice (the second confirmation)

d., address (postal code, city, road/street, house number, country of residence)

e., if the billing address is different from the previously provided address, then the exact billing address must be provided by selecting

f., in the comments field it is possible to provide other information related to the reservation to

the Service Provider.

g., For online room reservations, a bank card guarantee must be provided, where the card number, expiration date and 3-digit security code must be indicated. The data will only be used if the reservation is subject to a penalty (see 5. Cancellation Policy) and in the case of non-refundable services.

8.3. Other conditions:

8.3.1. The Guest is obliged to report any complaint on the spot immediately after using the service. A written report must be made about the complaint at the hotel, and the Service Provider will decide on the method and amount of any compensation after investigating the complaint. The Service Provider excludes the possibility of a complaint after leaving the hotel.

8.3.2. The Service Provider undertakes to treat the personal and other data obtained during the online reservation confidentially and not to disclose it to third parties or make it public. An exception to this is if the Guest expressly consents to the disclosure in advance or requests it.

Method and conditions of using the service

9.1. The Guest can check in to the hotel room from 2:00 PM on the day of arrival, both for individual and group bookings, and must leave by 10:00 AM on the last day of stay and must pay the bill at the reception by this time by handing over the key card.

9.2. If a Guest does not leave the room by 10:30 AM, the Service Provider is entitled to charge 50% of the daily room rate until 2:00 PM, and 100% after 2:00 PM as a surcharge.

9.3. If – based on an individual agreement – ​​the Service Provider provides a room/storage room for the Guest to store luggage, the Guest may use it until 12:00 AM on the day of departure. The Service Provider does not guard the room/storage room provided in this way, and the items placed in it are

rt, does not assume any responsibility for packages. After the above deadline, the Service Provider is entitled to display the packages and other items left in the room/storage in the hotel's communal area, provided that it does not keep them in the communal area and does not assume any responsibility for their loss, theft or damage. If the Guest does not collect the package/item by 24:00 on the day following their departure, the Service Provider is entitled to destroy it. The Guest expressly accepts the above conditions, acknowledging that if their package or any property left in the hotel is destroyed as described above, they may not make any claims against the Service Provider.

Pets

10.1. Pets are not allowed in the Service Provider's accommodation facilities.

Refusal to perform the contract, termination of the service obligation

11.1. The Service Provider is entitled to terminate the Contract for accommodation services with immediate effect and to refuse to provide further services – other than those already provided – if:

a) the Guest does not use the room or the facility or any part thereof provided for his/her purpose, in particular – but not exclusively – if he/she damages or damages the room or the facility and the equipment or fixtures belonging to it or located in the Hotel in any way, or;
b) the Guest does not comply with the Service Provider’s safety regulations and rules, or;
c) the Guest behaves in an objectionable and/or rude manner towards an employee of the Service Provider and/or another Guest or person, or exhibits behavior that disturbs, offends or threatens another person, or;
d) behaves threateningly, offensively or disturbingly towards another person under the influence of alcohol and/or drugs;
c) the Guest behaves in a manner that is likely to offend another person, or;
c) the Guest suffers from a contagious disease.

11.2. If the Service Provider exercises its right to terminate the Contract with immediate effect for any of the reasons set out above, the Guest is obliged to leave the Hotel within 2 hours of the Service Provider’s notification of the immediate termination, provided that prior to leaving the Hotel, the Guest is obliged to pay the full price of the services included in the reservation confirmed by the Service Provider. If, based on the reservation, there are several Guests using the Hotel’s services together, the termination does not apply to all Guests, the other Guests are entitled to continue using the Hotel’s services, i.e. the Hotel is also entitled to partial termination – affecting a specific Guest. In this case, if the Guests not affected by the cancellation no longer wish to use the services specified in the reservation, the provisions set out in point 4.6. shall apply to them.

Guest illness, death

12.1. If the Guest falls ill during the period of use of the accommodation service and is unable to act in his own interest, the Service Provider shall offer medical assistance.

12.2. In the event of the Guest’s illness/death, the Service Provider shall claim compensation for costs from the relative, heir or bill payer of the sick/deceased person; for any medical and procedural costs, the value of services used prior to death, and any damage to equipment and furnishings in connection with the illness/death.

Rights of the Contracting Party

13.1. Under the Agreement, the Guest is entitled to the intended use of the ordered room and those facilities of the accommodation that are included in the standard range of services and are not subject to special conditions.

13.2. The Guest may file a complaint regarding the performance of the services provided by the Service Provider during the period of stay at the accommodation. The Service Provider undertakes to handle any complaint submitted to it in writing (or recorded by it) during this period.

13.3. The Guest’s right to file a complaint shall cease upon departure from the accommodation.

Obligations of the Contracting Party

14.1. The Guest/Contracting Party is obliged to pay the consideration for the services ordered in the contract by the date and in the manner specified in the Contract.

14.2. The Guest shall ensure that children under the age of 14 under his/her responsibility stay in the Service Provider’s hotel only under adult supervision.

14.5. The Guest may not use a drone or quadrocopter in the entire area of ​​the hotel or within a 150-meter radius of the hotel, or make recordings with it, in order to protect the privacy of other guests. In the event of a breach of the provisions set out in this point, the Guest shall be fully liable for any damage caused by the drone.

Liability of the Contracting Party for damages

15.1. The Guest is liable for – and is obliged to compensate for – all damages and disadvantages caused to the Service Provider or a third party by the Guest, his/her companion, or another person under his/her responsibility. This liability shall also apply if the injured party has the right to claim compensation for his/her damages directly from the Service Provider.

Rights of the Service Provider

16.1. If the Guest fails to fulfill his obligation to pay the fee for the services subject to a penalty fee used or ordered in the Contract but not used, the Service Provider shall have a lien on the personal property of the Guest that he brought with him to the hotel to secure his claims.

16.2. The Service Provider is entitled to make recordings, photos and/or videos (hereinafter referred to as: recordings) in the Hotel area and its immediate surroundings in order to promote the Hotel or for marketing purposes. The Guest shall be responsible for the use of such recordings(s)

is entitled to indicate on the spot that he does not intend to appear on the occasion, in which case the Service Provider is obliged to act in accordance with the Guest's request in this regard. If the Guest does not state that he does not wish to appear on the recording, the parties shall consider that the Guest has consented to the recording, and the Service Provider is entitled to publish the recording on any channel (internet, printed press, television, media, hotel website, etc.) and use it for its own economic purposes.

Obligations of the Service Provider

17.1. The Service Provider is obliged to:

a) provide the accommodation and other services ordered under the contract in accordance with the valid regulations and service standards.

b) investigate the written complaint of the Guest and take the necessary steps to address the problem, which it is obliged to record in writing.

The Service Provider’s liability for damages

18.1. The Service Provider is liable for any damage caused to the Guest within its facilities due to the fault of the Service Provider or its employees.

18.1.1. The Service Provider’s liability does not extend to damage events that occurred due to unavoidable causes beyond the control of the Service Provider’s employees and guests, or that were caused by the Guest himself. The Service Provider excludes liability for consequential damages (e.g. lost profits).

18.1.2. The Service Provider may designate places in the hotel where the Guest may not enter. The Service Provider is not liable for any damage or injury that may occur in such places.

18.1.3. The Guest must immediately report the damage to the hotel and provide the hotel with all necessary information necessary to clarify the circumstances of the damage, possibly for the recording of a police report/police procedure.

18.2. The Service Provider is also liable for the damage suffered by the hotel guest due to the proven loss, destruction or damage of the property of the hotel guest - except for valuables (e.g. jewelry, watches, mobile devices, laptop, telephone and related devices and parts), securities, cash - due to the fault of the Service Provider or its employees, but only if the Guest placed them in a place designated by the Service Provider or generally designated for this purpose, or in his room, or if the Guest handed them over to an employee of the Service Provider who could be considered clearly entitled to receive his property.

18.2.1. The Service Provider is only liable for valuables, securities and cash if it has expressly accepted them for safekeeping or if the damage occurred for a reason for which it is liable under the general rules. In this case, the burden of proof lies with the Guest.

18.3. The maximum amount of compensation is fifty times the daily room rate according to the Contract, unless the damage is less. In excess of this, the Service Provider shall exclude its liability for compensation, except for liability for damages that cannot be excluded or limited under the Civil Code.

Confidentiality

19.1. The Service Provider shall treat the personal data provided by the Guest – or, if the customer and the service user are not the same persons, by the service user to the customer and by the customer to the Service Provider – as part of voluntary data provision – including the data provided by the Guest to the Organizer for the purpose of concluding and/or fulfilling the contract – confidentially and shall use it exclusively for the identification of individual Guests and Organizers and for the fulfillment of the contract, to the extent necessary for the fulfillment.

19.2. The Service Provider may use the personal data of the Guest and the service customer in order to enforce its claims against the Guest and/or the service customer, and may transfer the personal data of the Guest and the service customer to bodies authorized by law. The above provisions are expressly accepted by the Guest/service customer by accepting these GTC.

Applicable law in the legal relationship of the parties, court of jurisdiction

20.1. Any legal dispute arising from the service contract shall be governed by the law of the place of the service and the competent court of the place of the service shall have jurisdiction.